FAQs
We can usually accommodate rush orders at no additional cost. You can send us an email at info@bisounyc.com to confirm if we can accommodate your specific timeline.
Please contact us at info@bisounyc.com with the outfit and customizations you have in mind and we will try to facilitate your request. Please note, for color customizations there may be a variance in the final result of the color as ours is a handmade process.
We are a global provider. Shipping is available in the U.S. and over 150 international locations.
Shipment times vary by item. Refer to ‘Shipping’ on the individual product page to determine the approximate times
In order to avoid any surprises and provide an affordable experience to all our clients, we charge a flat rate shipping & handling fee for both U.S. and international clients. Our rates are listed below:
U.S. shipping & handling - $39.99
International shipping & handling - $59.99
Clients are responsible for applicable import duty and taxes
Clients are responsible for applicable import duty and taxes
We are not accepting returns and exchanges at this time however we will work with you to resolve any issues. All our apparel is made on order. For issues regarding color, please note, there may be a variance due to studio lighting or appearance on different devices used to view our website. For order with color customizations, there may be a variance in the final result of the color as ours is a handmade process. As you can imagine, it would be difficult to accept a return or exchange on apparel made specifically for you to your measurements and customizations.
We will do our best to accommodate any changes to your order as long as it’s within a 24 - hour timeframe from the time of purchase. Please contact us with details regarding your request at info@bisounyc.com
We mainly operate online which helps us extend our competitive prices to our clientele. We recognize the value of a personal touch and building relationships within our community so now you can also shop at our pop ups. Sign up for our newsletter to stay updated on our latest offerings and events and receive 10% off on your first online order.
Just remember, whether you shop online or in-person, all our apparel is made to your measurements, COMPLIMENTARY because a great fit is everything!